Northern Arizona University

BSBA (Computer Information Systems)

Board of Directors, Allen Chamber of Commerce; Chairman, Allen Technology Council; VP, Allen Soccer Referee Association; Co-Founder & President, International Football Academy; Director of Development, Texas Competitive Soccer Club; City Council Appointment - Advisory Board, Parks & Recreation Department; Selected for Service - Citizen Subcommittee, Parks and Recreation Capital Improvement Program; Board Member, Allen Sports Association; Tournament Grant Award Winner, City Hotel Occupancy Tax Program - Allen Economic Development Corp.; Proposal Leader for $2.5M dedicated to new 100acre Celebration Park by Community Development Corp.; Community Leader, successful “Say Yes To Allen” campaign for  $52M Bond Election; Substitute Teacher in exemplary rated Allen Independent School District.

My Resume

XO Communications

Network Activations Center Manager, Service Delivery Manager

Over course of ten years held a number of roles - most recently NAC Mgr where I am responsible for customer support and technical activations of everything from T-1 circuits to 100 Gig Waves.  Previously in charge of service delivery and coordination of orders from creation to completion in the Carrier Services business unit.  Effectively communicate dependencies and project status to customers and executives. Facilitate the resolution of issues impeding order progress and take action to deliver best possible customer experience.  Promoted from PC to PM to Team Manager of Ethernet and MPLS/IP-VPN team.


Civic Leadership

MCI Telecommunications, Richardson, Texas (via contract with eKohs, Inc.)

Technical Writing – RFP Project Manager

Responsible for authoring significant sections of Preliminary Transition Management Plan RFP response for Federal Government Networx contract bid with revenue potential of $20B over ten years.  Completed complex traffic analysis, forecast trends, provisioning plans, and plan vs actual comparisons plus created MS Project plans. 

Employment (last ten years)


Rich Elder

Telecommunications Manager

Since 2006

Rich Elder Resume
Rich Elder Resume

Mar 2006 – Sep 2006

Jun 2005 - Oct 2005

Tektronix, Richardson, Texas (via contract with Adecco Technical.)

Sales Operations – Business Analyst 

Assigned FY07 sales forecast and budget preparation.  Developed new requirements for sales operations metrics and reporting.  Ad-hoc reporting from Oracle database and use of advanced Excel spreadsheet capabilities as required.  Use of Epiphany and SFA tools for marketing data warehouse/executive metrics creation.

Collin College

Project Management Continuing Education Series - PMP Certification